Inspex — Support

INSODEC (ABN 11 687 889 707)

Inspex is a defect inspection and reporting app for building and construction professionals. If something is not working, or you have a question about your subscription, get in touch and a human will reply.

Email us at

We aim to reply within two business days (Australian Eastern time).

Before you write

Including these details usually gets your issue resolved on the first reply:

Common questions

Do I need an internet connection?
No. Projects, photos and notes are stored on your device and Inspex works fully offline. An internet connection is needed only to sign in, sync between devices, and run AI SmartDetect.
Where are my photos stored?
On your device. Inspex does not upload your defect photos to our servers. When you run an AI SmartDetect scan, that single photo is sent for analysis and is not retained afterwards.
Is AI SmartDetect a compliance check?
No. It is advisory triage to assist a qualified inspector. A photograph alone cannot establish code compliance, and every finding should be verified on site. AI findings are never included in an exported report unless you add them yourself.
How do I manage or cancel my subscription?
Subscriptions are billed by the app store you bought them from. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile, then Payments & subscriptions. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
I bought scan credits but they have not appeared.
Credits are added once the store confirms the purchase, which is usually immediate but can be delayed. If they have not arrived after a few minutes, email us with the date of purchase and we will sort it out.
How do I get my data out?
Settings, then Backup & restore, exports everything — database, photos and branding — to a single file you can keep or move to another device. Reports export as PDF, Word or Excel.
How do I delete my account?
See Account & Data Deletion.

Reporting a security issue

If you believe you have found a security or privacy problem, email info@insodec.com.au with the subject "Inspex security". Please give us a reasonable chance to fix it before disclosing it publicly.