Terms & Conditions

1. The service

Inspex is a field tool for capturing building and construction defects (photos, voice notes, location and text) and producing inspection reports. Some features require a paid subscription.

The app is intended for use by qualified inspectors and trade professionals in Australia.

2. AI SmartDetect is advisory only — NOT certification

The optional AI SmartDetect feature provides automated visual TRIAGE to assist a qualified human. It is advisory only. It is NOT a compliance certification, engineering judgement, or a substitute for inspection by a competent person.

A photo alone cannot establish compliance with the National Construction Code or any Australian Standard. You are solely responsible for verifying every finding against the current published Standards and on-site conditions before relying on it or issuing any report. We accept no liability for decisions made in reliance on AI output.

3. Your account

You are responsible for keeping your sign-in credentials secure and for all activity under your account. Tell us promptly of any unauthorised use.

You must provide accurate information and be legally able to enter into these Terms. Inspex is a professional tool intended for users aged 18 or over; it is not directed at children.

4. Your content

You retain ownership of the photos, notes, reports and other content you create ("Your Content"). You grant us the limited licence needed to store, process and sync Your Content to provide the app (including transmitting a photo and minimal context to our AI provider when you choose to run a scan).

You are responsible for ensuring you have the right to capture and upload Your Content, including any necessary site, owner or personal-information consents.

5. Subscriptions, billing and credits

Paid plans and scan-credit packs are sold through the Google Play Store. Payment is taken by Google, and Google’s terms apply to the transaction; we do not see or store your payment-card details.

Subscriptions renew automatically until cancelled. Manage or cancel renewal in your Google Play account; cancelling stops future renewals but does not refund the current period.

Free monthly AI scan credits do not carry over between periods. Purchased top-up credits do not expire. Refunds are handled under Google Play’s policies and applicable Australian Consumer Law.

6. Acceptable use

You must not misuse the app: no unlawful content, no attempts to breach security or access other users’ data, no reverse engineering, and no use that infringes a third party’s rights.

You must not reproduce or extract the copyright text of the NCC or Australian Standards through the app.

7. Availability

We aim to keep the app available but do not guarantee uninterrupted or error-free operation. Features that rely on connectivity, the cloud or third-party services may be unavailable at times.

8. Disclaimers and liability

To the maximum extent permitted by law, the app is provided "as is" without warranties of any kind. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

Where our liability can be limited by law, it is limited to re-supplying the service or the amount you paid us for it in the 12 months before the claim. We are not liable for indirect or consequential loss.

9. Termination

You may stop using the app and delete your account at any time. We may suspend or terminate access if you breach these Terms or where required by law.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use after a change means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the courts of that jurisdiction.

12. Contact

Questions about these Terms? Email info@insodec.com.au or use the Contact us form in Settings.